SHIPPING COSTS & DELIVERY TIMES:
Processing time is typically within 2 business days (Monday – Friday). During sales or promotional periods, shipping may take longer- but be patient, the reward is worth the wait!
We ship within Nigeria and United States including Hawaii, Alaska, and Canada.
TOTAL DELIVERY TIME
Priority Shipping 2 – 5 Business Days
*Please allow an additional 2-3 days for orders placed during major sales, holiday, or promotional periods.
SHIPPING LIABILITY
It is the customer’s responsibility to ensure the address on file is correct. Makeupmavennyng is not liable for incorrect addresses due to customer error after the item has been shipped out. We will still try our best to assist you with any issues, feel free to reach out any time
Return Policy
At Makeup Maven, your happiness matters to us! While we do our best to ensure every order arrives perfectly, we understand that sometimes things don’t go as planned.
When Returns Are Accepted
We’re happy to help if:
.Your item arrives damaged
Your order is lost during delivery
You receive the wrong product
Because beauty products are personal and hygiene-sensitive, we’re unable to accept returns for opened or used items unless there’s an issue listed above.
How to Report an Issue
If something’s not right, please reach out to us within 48 hours of receiving your order. Just send us:
Your order number
Clear photos or a short video showing the issue
A brief explanation of what happened
You can email us at [email protected]
What Happens Next?
Once we review and confirm the issue, we’ll arrange a replacement or refund, depending on what works best and product availability. Refunds are processed back to your original payment method and may take a few business days to reflect.
We’re Here to Help
If you have any questions at all, don’t hesitate to reach out — we’re always happy to help!
INTERNATIONAL ORDERS
Unfortunately, we do not offer international shipping outside of Nigeria and the United States, besides Canada.
QUESTIONS
Email our customer service at [email protected] or call us during business hours at +234 7064900530